FAQs

Q.	How do the electronic-edition market research handooks listed on this website differ from the hard-copy market research handbooks previously published by your firm?
A.	As with our best-selling handbooks, the new electronic reports present analyses of trends and forecasts along with comprehensive market data. The new handooks have the same objective of serving as the ultimate strategic business planning resource for market analysts and executives. In addition to being able to provide more current data and instant access with the electronic editions of our reports, we have been able to break out some of the topics contained in our previous handbooks into an expanded number of more focused market research studies. And, we are passing our savings in printing and shipping costs to our clients ... the price of the new electronic reports is significantly less than our previous print editions, $285 vs $385.
Q.	How do the hard-copy editions and the PDF editions differ?
A.	All reports are offered both in hard-copy and as a PDF, and the content is identical. The cost for hard-copy editions is $385; the cost for PDF-only editions is $285. All online orders for hard-copy editions include complimentary PDF access.
Q.	What address should I use on the Order Form?
A.	Please enter your ship to address. We ship by UPS, so this must be a street address, never a Post Office Box.
Q.	How do the download and password access work?
A.	At the completion of "Checkout" an "Order Complete" page will appear on your screen. This page will provide you with both a unique password and instant access for immediate use when you click directly on the title(s) of the reports you ordered. The download process is virtually instantaneous with any high-speed Internet connection. You may immediately download the report to your computer (and print it out), or you may browse through the report with the option of logging in again within 10 days using your password to access the report(s). Confirmation of your order, including your password, will also be e-mailed to you.
Q.	May I order these reports other than using this website?
A.	Yes. You may telephone our office at (770-416-0006) or fax us at (770-416-0052) to place your order, and an Adobe-readable PDF file will be e-mailed to you upon receipt of payment. If you do not wish to use a credit card for your purchase, you may mail your order with a check to: Richard K. Miller & Associates, 4132 Atlanta Highway, Suite 110-366, Loganville, GA 30052. An Adobe-readable PDF file will be e-mailed upon receipt of your order.
Q.	What if your order form does not accept my credit card?
A.	We find the most common problem in online transactions is simple typos. Use no dashes or spaces when entering your credit card number. If your order does not process, you may telephone us at (770-416-0006) or fax your order to us at (770-416-0052).
Q.	What are the file sizes?
A.	Each of the market research reports are approximately 1 megabyte, which is well within the capacity of virtually all e-mail transmission and storage limits.
Q.	What if I have problems downloading a report?
A.	If you have difficulties accessing or reading the information you ordered, call us at (770) 416-0006 or e-mail us at rkm@rkma.com. After verifying your order, an Adobe-readable PDF file will be sent to you by e-mail.
Q.	What are your restrictions on our use of your copyrighted reports?
A.	We want our clients to have full use of our market research information. All information in purchased reports may be shared within your company or organization. We strictly prohibit the posting of any portion of our reports on the Internet and printing our material for use outside your organization. No content from our reports may be republished or resold.
Q.	What is your confidentiality policy?
A.	At Richard K. Miller & Associates we consistently provide a high level of security, privacy and confidentiality in our handling of information about our customers. In the process of performing service for you, we may have access to information or documentation about yourself and/or your organization that could be considered non-public, personal, confidential, or proprietary. We define this 'Confidential Information' as including both information of a commercial nature, as well as credit card information. We will act to ensure that all Confidential Information is held in strict confidence and disclosed only to those employees or agents whose duties reasonably require access to such information. We will protect such Confidential Information using the same degree of care to prevent unauthorized use, disclosure or duplication as we do to protect our own Confidential Information.